endota spa FAQs

Please arrive 15 minutes before your treatment so that you can relax in our lounge and enjoy a cup of our Organic Tea. During this time we can collect information that is required to ensure that your treatment meets your needs.

If you are feeling unwell leading up to or on the day of your appointment, we ask that you please reschedule to protect our staff and other clients during this time. If you have been in close contact with anyone that has COVID-19 or you have been tested for COVID-19 leading up to your treatment we will require you to avoid coming to the spa and please reschedule.

If you are pregnant or have any injuries, or skin conditions please let us know to ensure your treatment is tailored accordingly.

We recommend that you arrive in comfortable clothes so that when your treatment is complete, you can leave feeling great. If you are having a foot treatment, please wear open-toe shoes.

You can share your endota experience. Our spas are all different sizes so due to distancing requirements with COVID-19 this may not be possible at all locations. Mention that you would like a double room when you make your booking and we can let you know if this is possible.

Let us tailor an experience for you and your friends. Contact your local endota spa to discuss your event.

Please enquire with your spa prior to your treatment to check whether your therapist has a provider number for your private health fund. Remedial massage treatments paid in full by a gift card may not be eligible for health fund rebates, please contact your health provider to determine prior to booking.

An endota Gift Card is the ultimate gift to show someone you care. We have a range of treatment Gift Cards available, or we can assist you with a Freedom Gift Card so the recipient can choose their own spa experience. For more information please refer to our Gift Voucher and Gift Cards FAQs section.

We request a minimum of 24 hours' notice should you wish to reschedule or cancel your appointment. Failure to do so may result in a cancellation fee.

If you are pregnant please share your news with us when you book. Some treatments are not recommended for women in their first trimester and some facial treatments (including LED) are not recommended whilst pregnant. Note that Pregnancy massage will not be performed on clients in their first trimester.

We understand that many of our clients have young children, however due to safety concerns young children are generally not permitted in spa. Please check with your local spa if you cannot make arrangements prior to your treatment.

Adolescents aged 12-17 are welcome to enjoy a selection of treatments with the permission and supervision of a parent, guardian or caregiver. Please check with your spa as to which treatments are available prior to making your booking and note that the client card must be signed by a parent, guardian or caregiver. We do not perform treatments on children under the age of 12.

If you are feeling unwell leading up to or on the day of your appointment, we ask that you please reschedule to protect our staff and other clients during this time. If you have been in close contact with anyone that has COVID-19 or you have been tested for COVID-19 leading up to your treatment we will require you to avoid coming to the spa and please reschedule.

If you are have any injuries or skin conditions please let us know to ensure your treatment is tailored accordingly.

In addition to the high standards of hygiene already practiced in our spas we have implemented additional sanitisation and social distancing measures to protect the health and safety of clients and staff during this time of COVID-19.

• Ensuring hand sanitiser is provided for all clients and spa staff.
• Ensuring therapists thoroughly wash hands pre, during and post treatment.
• Being vigilant with hygiene standards ensuring all surfaces such as benches, floors, machines and product are cleaned with a high-grade disinfectant regularly during the day and between clients.
• Ensuring all towels are newly laundered and fresh between each client.
• Following an end of day checklist to ensure all areas have been cleaned and sanitised ready for the following day’s trade.
• Using disposable paper towel at all bathroom vanities and in the treatment room.
• Ensuring social distancing requirements are adhered to and limiting the number of people in spa.
• Clients can request their therapist wear a mask and/or gloves.
• Clients can request a mask and/or gloves for themselves.
• A protective face mask must be worn at all times upon entry and throughout your treatment at our Victorian spas.

Additional standards implemented since the outbreak of COVID-19, include:

• Hand sanitiser will be applied to every clients hands on arrival and is readily available to clients and staff.
• Checking in with our therapists daily to ensure they are healthy and well and have not been in contact with anyone who has travelled from the worst affected COVID-19 areas.
• Requesting contactless payment transactions where possible.
• Requesting that unwell clients, reschedule their treatment for a later date.
• Registering contact details of clients visiting the spas as per government requirements.

All spas have implemented strict hygiene practices to ensure the safety of our therapists and customers.
This includes:

• Limiting the number of people in Spa and adhering to social distancing rules of 1.5m between customers.
• Ensuring stringent hygiene measures are in place for staff and customers.
• A protective face mask must be worn at all times upon entry and throughout your treatment at our Victorian spas.

We believe it is important to provide this information to ensure our clients feel comfortable visiting us and can focus on restoration during their treatment. We appreciate your understanding and cooperation with these regulations to help us stop the spread of the virus.

If you are feeling unwell leading up to or on the day of your appointment, we ask that you please reschedule your spa visit to protect our staff and other clients. If you are pregnant, have any injuries, medical or skin conditions please let us know to ensure your chosen treatment is suitable for you. If you have a chronic or serious medical condition please check with your GP that your treatment is suitable and safe for you.

Please check your junk mail or spam email folder, sometimes the email cannot be identified and automatically is filtered as junk mail. If your voucher is not here, please email info@endota.com.au with your purchase order number starting with an END-...and we will track your order for you.

In the incident that you have lost your voucher, please contact us with your tax receipt or original purchase order number if you have ordered from our website and we will do our utmost best to track your voucher. Gift Vouchers are treated like cash and cannot be replaced if lost so make sure you keep it somewhere safe.

Our e-voucher is short for electronic vouchers. They are in a pdf file format, which can be sent directly to the recipient, forwarded, or printed out to give to the recipient.

No. Our e-vouchers once purchased are automatically sent to you as a pdf document directly to your chosen recipient email address.

Yes, under the recipient email field, please send the e-voucher to this email address.

Yes, we have a section where you can fill in the recipient's details. This section is optional and you can skip this section if you wish. It will not affect your voucher purchase.

Your Gift Card or e-Gift Card will come with a 3-year expiry date from the date of purchase. Click here to check your voucher expiry.

Your Gift Voucher and Gift Card can be exchanged for any treatment of the same value, upgraded to a different treatment, or exchanged for products. You can also choose to keep the voucher and use it for yourself or give it to a different person.

Your Gift Voucher or Gift Card cannot be exchanged or refunded for any other legal tender (cash, EFTPOS, credit card, or gift card) once the purchase has been made.

Yes, absolutely. We have over 100 spa locations Australia wide. Please contact your local endota day spa to book in your voucher treatment. You can search for your local spa here.

We do not accept vouchers on Public Holidays as not all of our spas are open on this day. We apologise for the inconvenience.

Yes. Please contact your local endota spa for treatment or product options. They will notify you if there is any additional payment required.

We have four signature treatment gift card options available for you to choose from, or you can choose a freedom voucher. All of our Gift Vouchers and Gift Cards can be exchanged for any treatment of the same value, upgraded to a different treatment, or exchanged for products.

Your Gift Voucher and Gift Card cannot be used to purchase another Gift Voucher or Gift Card. It cannot be exchanged or refunded for any other legal tender (cash, EFTPOS, credit card, or gift card). Your Gift Voucher and Gift Card can be exchanged for any treatment of the same value, or you can upgrade by paying extra.

The endota Organics™ range (excluding the Recovery range) is certified to the COSMOS-standard through the ACO (Australian Certified Organic) certification no. 11858. COSMOS (COSMetics Organic and Natural Standard) is an international standard that defines the formulation requirements of skincare claiming natural or organic status. It is specific to the cosmetics category.

The COSMOS certified organic logo will appear on the packaging of the product when the product meets the COSMOS-standard of 95% organic, measured as a percent of the total product.

The COSMOS certified natural logo will appear on the packaging of products, with anything under 95% certified organic ingredients, but no less than 50%. But contains up to 100% natural ingredients.

Only the endota Organics™ range is currently certified however none of our products are tested on animals.

As endota organic products contain certified organic essential oils we would recommend consulting with your Doctor or Obstetrician. All product descriptions on our website include a full ingredients list.

We recommend using our endota Organics™ Nurture range. It has been hypoallergenic & dermatologically tested and was specifically formulated for the most sensitive skin. For all other products including our endota Organics™ range, we recommend consulting with your Doctor or Pediatrician. All product descriptions on our website include a full ingredients list.

endota products are sold at our endota spa locations and on www.endotaspa.com.au. If you would like to retail our products please contact info@endota.com.au

You can chat with one of our online skin consultants or pop into one of our over 100 stores Australia wide for a free skin consultation.

As a part of our ACO COSMOS organic (www.aco.net.au) certification, their rules strictly prohibit any product testing or animal ingredients to be used. endota is a certified cruelty-free company.

The endota Organics™ range is mostly free of animal by-products. Please note that some of our products do contain beeswax & honey. Any ingredients that you may identify as being potentially derived from both plant and animal sources, e.g. hyaluronic acid, are certainly derived from plant sources. All product descriptions on our website include a full ingredients list.

Some of our products do contain nut derivative ingredients. All product descriptions on our website include a full ingredients list.

All of endota's product packaging is recyclable. In order to get approval for our certified organic products, ACO/COSMOS guidelines concerning packaging also have to be adhered to. endota adheres to all organic certification requirements including packaging. You will notice that most of our packaging features the recycling symbol on the bottom.

None of our products contain any synthetic fragrances or perfumes. We only use essential oils to naturally scent our range making it suitable for all skin types including sensitive skin. We do however recommend that you check the ingredients list and patch test the product on your skin before using. All product descriptions on our website include a full ingredients list.

Each endota provides testers for many of our products in the spa, so please visit your nearest endota to trial products from the range. Due to COVID -19, our testers are not currently displayed on shelf, we have them at reception, please just ask and they can be dispensed hygienically.

All product descriptions on our website include a full ingredients list. Moreover, all endota products have all ingredients printed on the back of the packaging.

Yes, We consider our products to be unisex.

All products have a guaranteed shelf-life of 12-24 months unopened, and 6 -12 months opened.

Clients often describe the treatment as relaxing and therapeutic. You can expect to feel a gentle warming sensation of your skin's surface during the treatment.

The most common areas are the face, neck, décolletage, and back of hands.

Over the course of your treatments, Laser Genesis can help to restore the skin's glow and appearance. The effect of multiple treatments can be quite dramatic. The longevity of Laser Genesis results varies with most people experiencing sustained results that may last up to 6 months.

Over the course of your treatments, Laser Genesis can help to restore the skins glow and appearance. The effect of multiple treatments can be quite dramatic. The longevity of Laser Genesis results varies with most people experiencing sustained results that may last up to 6 months.

On average 4-6 treatments are needed for optimal results. It is recommended that treatments take place every 2-4 weeks. Each client's skin condition and needs will vary. For more information about your expected results, you can chat with your Therapist.

After a Laser Genesis treatment you can return to normal activities. There is no downtime at all. Some clients may experience a slight redness which will disappear within a few hours after the treatment. For optimal and ongoing results, it is important that you use the home care prescribed to you by your Therapist during your consultation.

LED is a natural, non-invasive treatment that is proven to boost collagen, increase hydration, and improve microcirculation.

The LED device infuses light deep through skin layers and into the cells. It works from the inside out to stimulate collagen and elastin production at the cellular level. This renews the cell whilst oxygenating the external layers of the skin. The results will allow the skin to better absorb skincare accelerating the improvement in the skin’s texture and tone. We further extend the treatment benefit by also including a take-home overnight cream to promote ongoing skin rejuvenation.

Yes. The treatment stimulates the intricate cellular processes that stimulate collagen production, increasing skin elasticity, and promoting greater blood flow and tissue oxygenation.

It doesn’t need to. Scientific research has shown that the effect of low-level light therapy spreads throughout the tissue. Just like one raindrop in a lake, the effect of one drop ripples out and spreads much wider than the original raindrop. The treatment pads have been specially designed to cover as much of the face as possible while not feeling claustrophobic.

The treatment heads do not get hot nor feel hot against the skin. They produce light energy with very little thermal energy, making the treatment relaxing as well as effective.

Yes. Low-level light therapy increases blood flow and tissue oxygenation within skin treated with red and near infra-red light, helping the skin utilise active ingredients more effectively.

Yes. LED will enhance and accelerate the results from other treatments particularly facials, microdermabrasion, and peels because it builds healthy skin from the inside out, complimenting other treatments.

After a single treatment skin may feel firmer and tighter with a reduced pore size and skin will feel softer and smoother due to the instant hydration and enhanced absorption of the ingredients in the hydrogel mask. Your complexion will look more vibrant and fresher due to the increased blood flow and tissue oxygenation at the cellular level. A course of 4 treatments will help improve fine lines and wrinkles and will improve skin firmness, elasticity, and any pigmentary issues. Results can last for several months following a course of 4 treatments, however, maintenance sessions are advised to ensure longer-lasting results.

endota LED uses non-thermal properties it does not damage skin cells, so you can’t over treat the skin. During a treatment, skin cells reach a light absorption level at which point they no longer absorb light.

Our LED mask has been specifically designed to deliver a comfortable treatment. It does not cover the eyes or feel heavy on the skin.

We have two types of tan at endota Express and Tandota.

Express Tan: This lightweight ultra-dark bronzing formula deeply hydrates and replenishes. Designed to absorb quickly and containing powerful antioxidants and essential fatty acids to help improve skin tone and texture. This formulation has the advantage of being able to control the depth of colour by the time left on the skin, allowing you to achieve the ideal shade. The result is a deep, smooth sun-kissed tan in 1 hour. Leave on longer for deeper results.

Tan-Dota: A one-of-a-kind bronzing treatment, supercharged with antioxidants to restore skin hydration whilst revitalising the skin. The weightless formula absorbs quickly to lock in moisture, while essential fatty acids found in organic coconut soothe dry areas and improve overall skin texture and tone. The boost in hydration replenishes the skin while delivering a fast rich tan without the fake tan smell.

Wear dark, loose fitting clothing, preferably without a bra. Tight clothing can cause the tan to rub and dry in patches.

Guide to showering:

Express Tan
2-4 hours

Tandota
2 hrs —very light colour
4 hrs —light/medium colour
6 hrs+ —deep colour.

After showering pat the skin dry rather than rubbing with a towel. Use shower gel rather than bar soap if possible.

It’s fine to leave the tan on overnight and wash in the morning; however, some colour may transfer onto bed linen. This will wash out of cotton sheets but will be difficult to remove from manmade fibres or wool.

For best results, clients should avoid swimming or chlorine pools as these may bleach the tan. Any activity that may cause perspiration should also be avoided for at least the first 12 hours after the treatment.

It is essential to have clean, perfume free skin before having a spray tan as any residue from oils or deodorant will create a barrier to the tan and reduce results.

In the days leading up to the treatment, it is also a good idea to exfoliate, paying special attention to dry areas including the hands, elbows, and knees. Exfoliating will ensure that the skin is smooth and properly prepared for an even looking, long-lasting tan. You may consider booking a full body exfoliation the day before your spray tan.

Try to wax or shave 24 hours prior to your spray tan to reduce your skin’s sensitivity. Wait for as long as possible after a spray tan to shave and avoid waxing until your tan has faded.

Prior to a spray tan you should receive a thorough consultation from your Therapist. Make sure to discuss relevant information such as the event you are attending or how dark you wish the tan to develop.

To maintain an even looking tan longer you can use the Lilly Pilly & Lime Gradual Tanner. This product will extend the life of the tan and hydrate the skin. As the tan starts to wear, exfoliate the body every few days to ensure the tan fades easily.

You may wish to combine the Lilly Pilly & Lime Gradual Tanner with our Vanilla & Macadamia Body Drink or Coconut & Grapefruit Melting Body Balm to keep your skin soft and supple following a spray tan.

Please email marketing@endota.com.au with your query.

Please email info@endota.com.au with your query.

Please email clare.anstey@endota.com.au with your enquiry.

Please email us at feedback@endota.com.au and someone from our feedback team will be in touch in the coming days. If you have not provided a phone number we will contact you directly through your email address.

Melanie Gleeson, endota spa Founder and CEO began business in 2000 and franchising endota spas in 2004.

A territory is usually determined by either a kilometer radius or postcodes.

You can purchase more than one territory and we have a pricing structure in place providing for discounts for multiple upfront purchases.

Yes, almost half of our franchisees own multiple sites or are considering purchasing additional locations.

The locations of existing endota spa franchises are many and varied. Each owner has an idea of where and what they would like their spa to be and we encourage business owners to thoroughly research proposed locations before deciding on a suitable site.

While endota spa does not choose the locations, we are regularly approached by landlords or developers with opportunities, which are then assessed by endota spa and presented to prospective franchisees.

Although endota spa must approve your proposed location, it is ultimately your signature on the lease and you have the final decision as to whether the proposed site is suitable for the needs of your endota spa franchise.

Once you have paid your franchise fee in full, we will begin to work with you on finding a suitable location within your agreed territory and negotiate an acceptable and sustainable lease structure. This must be approved in writing by endota spa

The cost of fitting out a spa in current conditions is between $400,000 to $500,000.This takes into account the fit-out costs to build the spa, along with tools and the required equipment to make the spa functional.

This varies with every spa and at what time of the year the spa opens. We usually recommend that a new business commence trading with working capital of not less than $40,000.

Your Business Development Manager will visit your spa several times a year to assist you to meet your business plan and budget goals and to ensure that you are meeting endota standards regarding Quality Assurance. These visits may look at treatment service standards, training, marketing, retail sales, and productivity.

Each business owner is required to attend our endota Introduction and endota Education courses. We will also arrange a four day in-spa training period prior to and on commencing trading.

This seeks to cover all practical aspects of endota operations, gift vouchers, and the point of sale system. Our endota training schools also offer refresher courses for product education and retail sales.

In our experience, especially during the first 12 months of establishing a new spa, the most successful franchises will be run by the franchisee. Fully committing to the business from a complete understanding of the business and the community in which you operate. Whilst some established business owners do not work fulltime in spa, they remain committed and it is important to us that you are determined to pursue an active role in the business.

Please click here to access the 2017 update to the mandatory franchising code of conduct?

endota spa will happily exchange or refund any product that proves defective or detrimental to your skin. Sadly for the indecisive, the endota spa refund policy does not cover changes of mind, so please choose carefully.
Items are returnable at your own cost to endota Product Pty Ltd, 475 Moorooduc Hwy, Moorooduc VIC 3933 or contact us online

endota spa will not refund the delivery fee on returned items unless they are considered faulty or broken.

endota accepts returns on purchases made with a gift card or e-voucher. If you return an item that you have used a gift card or e-voucher to purchase, the value of the item at the time of purchase will be credited to you in the form of another gift card or e-voucher.

The total refund is equal to the value of the returned items at the time of purchase.

endota spa will send an email to the listed email on the order to confirm they have received your return.
Please be patient as this can take up to 30 days to process.

endota will happily exchange or refund any product that has arrived faulty or broken.
Items are returnable to endota Product Pty Ltd, 475 Moorooduc Hwy, Moorooduc VIC 3933 or contact us online